I just noticed that your question was not answered. I’m so sorry for not responding sooner. To clarify, are you saying that the CAF check succeeded but no transcripts were delivered? If so, did you receive an error of some sort?
This could be an IRS timeout issue, or perhaps the transcripts are too large. I’m sorry that I don’t have a definitive answer for you right now but if you were still unable to get your transcripts after trying again, you can always get in touch directly with Canopy support, by clicking the green “intercom” bubble (e.g. below) in the bottom-right corner of the Canopy app, or our website.