Transcript pull works through e-services, fails in Canopy


When I log in through e-services, I have no problems pulling transcripts.

Since Friday, for the same user, when I got through Canopy, I get all the way through the logon process (get my text message, select my company), I get this error - any ideas?

Unauthorized Access to TDS

You have not met the requirements to submit requests for TDS. Check the online tutorials or e-services on for additional information.