Problem pulling transcripts


#1

I get a CAF error when I try to pull transcript through Canopy. I also get the same CAF error when I pull directly from the IRS website. I had to call the IRS and they mailed the requested transcripts to me but they could not tell me why I am unable to pull via the website. Is anyone else experiencing this problem? The error is “not authorized” but the IRS agent confirmed the form 8821 on file. So frustrating.


#2

Good evening Pamela!!

I hope that this message finds you doing well!!

I #believe that you may have a circumstance where the POA has not been input into the IRS CAF System yet or even worse you may have issues with your IRS E-Services Product!!

I would work my way from both ends…meaning I would enlist Canopy’s able bodied support group as well as the IRS E-Services Help desk!

Sorry I didn’t fix your problem today but If I can ever help you in the future give me a call at 850-340-0828 or email me at Keith@keithjonescpa.com !!

Thanks??

Keith
TheCPATaxProblemSolver

098F2643-4AF4-4C2B-B415-3CF99DAFE9BA


#3

Good morning Pamela!!

Would you please share with the folks in the forum what happened with your problem!

Did you get it cleared up and how??

Thanks!

Keith


#4

No resolution, the IRS is unable to give a reason as to why I can’t retrieve transcripts


#5

#WoW!! :thinking: That is very problematic!


#6

I noticed on the right that it states IRS CAF issue… what does that mean?


#7

I have a CAF error evertime i try to get a transcript and tge same error from the IRS. They also only give me blank transcripts from forms 4506T.