I added the Services, But Service Assistant is not appearing

Hello,
This is my first file using Canopy. I had been using PitBull but got tired of the bugs and the lack of care by their Tech Support.
I am doing a collections case. I don't believe the person will qualify for the OIC, most likely full pay installment or perhaps partial pay.
I followed the video and toggled to add Collections under Services. There is no Service Assistant appearing under collections, only . I will have to override a couple of IRS standards which we have proof, and valid expenses. I cannot see the Assistant under the collections tab, only Analytics and Add Step. There the only thing it has is OIC and the lowest offer is 10 times what they owe. (I added correct Federal Taxes Due. It is also

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