If you have a recommendation for Canopy, please create that discussion in the Ideation category. We will be able to give better feedback with status changes and comments regarding the decisions made. It will also allow individuals to actually "upvote" the ideas they like.

PDF Hidden Blank

JohnThrivesJohnThrives Posts: 172 ✭✭✭✭
Text data in IRS tax forms produced by Adobe LiveCycle Designer ES 9.0 and/or fillable type PDFs appear to be blank when viewed inside the built-in Canopy document viewer on the Canopy Tax platform via any web browser. However, it renders correctly on the the Canopy Tax platform document viewer on iOS 13.6 on the iPhone Canopy Tax app.

In order to resolve this issue, the PDF needs to be rendered natively by the web browser itself and not rendered by Canopy's document viewer on its own website. The difference is the PDF viewer built into the web browser has far more capabilities to render a large range of PDFs correctly than Canopy Tax document viewer.
Tagged:
0
0 votes

· Last Updated

Sign In or Register to comment.