ACH Bank Transaction Needs More Information

Diehl_CPADiehl_CPA Posts: 5

Feature Request: My NBX business name did not show up on an ACH payment a client made. There was a generic description on the transaction detail line. There should be more detail on the description line so the client knows who is making the ACH withdrawal.

Comments

  • rob.holcombe@canopytax.com[email protected] Posts: 177 admin

    Hello @Diehl_CPA,

    We are looking into why this is. The Name that displays in the descriptor should be the same for your ACH account as it is for the CC account. It is something that we are actively working on and should be resolved soon.

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