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Calendar Features

hoveecpahoveecpa Posts: 2

My biggest motivator for using Canopy is scheduling & workflow, and unfortunately even after 20 hours of support communications this past tax season, our calendars are STILL not shared/synced. We use Outlook and only have two people in the office so there is no special nuisance to our situation. Can there not be a Canopy calendar that is unrelated to your email provider for situations like these? Ultimately we have to use backdoor methods to see each each other's schedules, and it really hurts recurring workflow items/notifications because they are not shared unless we do an invite to Outlook which means we are ultimately using Outlook as the real practice management software. I'll reiterate that countless support professionals looked at our situation and were unable to deduce why the calendar visibility is STILL not there. Happy to hear any input, this really is a deciding factor for me moving forward with a practice management software into 2019 tax season

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Comments

  • RCACPARCACPA Posts: 2

    I appreciate the daily e-mails of task reminders. However, is there a way that I could also get an e-mail that would summarize all reminders for that day so I could look on one document without having to open each individual e-mail reminder? Also, unless there is another way of which I am not aware, for each e-mail task reminder that you click "review task" you have to log into Canopy each time. I assume this is a security issue, but wish there was an easier way.

  • CindyBCindyB Posts: 10

    I would like to see a way our clients can schedule an appointment with us in this calendar so I do not have to have two calendars open all day.

  • TaxDivaTaxDiva Posts: 84 ✭✭✭

    That is my issue as well

  • ChristieChristie Posts: 2

    Under the "Upcoming Events" section within a contact, I would like the option to view the contacts scheduled appointments in a list format. I like the calendar, but find that the I have to scroll too much to find what I'm looking for.

  • JohnThrivesJohnThrives Posts: 172 ✭✭✭✭
    That is because they are using non-standard syncing technologies that is not recommended by Microsoft for syncing between Canopy and Outlook. As soon as they upgrade to the latest Microsoft syncing technologies this issue should be resolved.
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