Setting up a new client

TaxDivaTaxDiva Posts: 30 ✭✭

When I set up a new client & I add all of their info I noticed when I get the the state it gengerates the zip code of all my other clients & it will add a random zip code in all the fields I didn't fill out. When I go to save what I have entered I see the zip code repeated in those fileds & I have to go back & delete them all. How can I prevent that from happening?

Comments

  • rob.holcombe@canopytax.com[email protected] Posts: 129 admin

    Hello @TaxDiva,

    My support team has let me know that it sounds as if the autofill is turned on when you're in your browser.

    For software questions, the best place to troubleshooting would be the chat within your Canopy account.

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